OUR STORY
Cruise Hospitality
The people-first company behind COR & RAGÙ
Cruise Hospitality is the management home for COR and RAGÙ - the shared backbone that connects both restaurants, shapes their culture, and supports the people who bring them to life. Founded and guided by Mark and Karen Chapman, Cruise Hospitality exists to create products, teams and spaces for our community, led by people, ingredients and genuine hospitality.
---
About Cruise Hospitality
Cruise Hospitality was created to give COR and RAGÙ a unified structure: one culture, one set of values, and one clear pathway for growth. Mark and Karen’s approach to hospitality has always been rooted in care, clarity and community - building restaurants that feel honest, warm and grounded in Bristol, in the city they live in.
Our ethos sits at the centre of everything we do:
• People-led — investing in teams, training and emotional intelligence.
• Ingredient-led — championing thoughtful sourcing and honest cooking.
• Hospitality-led — creating spaces that feel genuine, welcoming and connected.
This ethos guides how we build systems, how we support staff, and how we grow.
---
What we do
Cruise Hospitality oversees the full staff experience across both restaurants - hiring, onboarding, training, progression, wellbeing and culture. We set service standards, manage HR and benefits, and build the operational foundations that keep our venues consistent, calm and thriving.
We also shape the identity of our restaurants: how we communicate, how we celebrate our teams, and how we evolve. Staff events, leadership development, cross‑venue opportunities and long‑term planning all sit within Cruise Hospitality.
---
Why it matters
By bringing COR and RAGÙ together under one company, we create stability, clarity and real opportunity. Staff can move between venues, grow into new roles, and feel part of a wider family. Culture stays strong. Standards stay aligned. And future expansion becomes natural rather than forced.
Cruise Hospitality is the quiet engine behind the scenes - the structure that lets our teams shine, our restaurants evolve, and our values stay intact as we grow.